Refund policy

Return & Refund Policy

Return Requests

All return or exchange requests must be made within 7 days of delivery. To start a request, contact us at return@winwinfoods.com with your order number and details of the issue. For damage, defects, incorrect items, or quality concerns, please include supporting photos.

Item Condition

For returns unrelated to a confirmed defect or an error by Win Win Foods, items must be unopened, unused, undamaged, and in their original, intact packaging. Please wrap returned items properly to protect them during transport. Claims for confirmed defects or items sent in error are reviewed separately from these general return-condition requirements.

Inspection and Concealed Issues

Please check item quantities and visible condition at delivery and note any discrepancies or visible damage on the delivery receipt before signing. Signing for delivery does not prevent you from reporting concealed damage, defects, or quality concerns within 7 days of delivery.

Restocking Fee

A 15% restocking fee applies to eligible returns that are not due to a confirmed product defect or an error by Win Win Foods. No restocking fee applies to confirmed defective products or items sent in error by Win Win Foods.

Refunds

All returns must be inspected by our returns department before a refund is processed. Refunds are issued to the original form of payment. ACH payments will be refunded by check.

Return Shipping and Transportation

Customers are responsible for return shipping or transportation costs for ordinary returns that are not due to a confirmed product defect or an error by Win Win Foods. Contact us before returning any items so we can confirm the return arrangements. For confirmed defective or incorrect items, contact us for return instructions.

Order Cancellations

For scheduled local deliveries, cancellation requests must be received before the order cutoff: 5:00 p.m. Eastern Time one business day before your scheduled delivery. For Monday delivery, the cutoff is Friday at 5:00 p.m. Eastern Time, or the preceding business day if Friday is a holiday. Contact (475) 766-7786 or info@winwinfoods.com with your order number. Our team reviews cancellation requests and confirms the cancellation; submitting a request alone does not cancel your order. Requests received after the cutoff are not eligible for cancellation under this policy. For orders without a scheduled local delivery day, contact us to confirm the applicable cancellation deadline.