Win Win Foods — Terms of Service

Last updated: October 7, 2026

These Terms of Service govern purchases from Win Win Foods through our online store. By placing an order, you agree to these terms and our published Shipping Policy and Return & Refund Policy.

1. Orders and Customer Information

Customers must provide accurate business, billing, delivery, and contact information. You are responsible for ensuring that the person placing an order is authorized to purchase on behalf of your business.

Orders are subject to product availability and acceptance by Win Win Foods. If an item is unavailable or an order contains a pricing or product-information error, we will contact you before proceeding with a change. Any payment collected for items we cannot supply will be refunded.

2. Prices, Taxes and Payment

Prices are stated in U.S. dollars unless otherwise indicated. Applicable taxes and delivery charges are shown at checkout or on your confirmed order.

Customers requesting a resale exemption must provide a valid certificate applicable to the purchase. A resale certificate does not automatically exempt equipment or supplies purchased for the customer’s own use.

Payment is due according to the payment arrangement confirmed for your order. For cash-on-delivery (COD) orders, payment must be ready when the driver arrives. Delivery may be withheld if payment is unavailable.

A $35 fee applies to each returned check, subject to applicable law.

3. Local Delivery

Local delivery is available only within our supported delivery areas. Minimum order amounts, delivery charges, and free-delivery thresholds vary by area and are shown at checkout or confirmed with your order.

For eligible local orders below the applicable free-delivery threshold, the delivery fee is $35.

Orders must be placed by 5:00 p.m. Eastern Time one business day before the scheduled delivery day. Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays.

Rhode Island deliveries are scheduled for Mondays. The order cutoff is Friday at 5:00 p.m. Eastern Time, or the preceding business day if Friday is a holiday.

Delivery schedules may be affected by holidays, weather, road conditions, or other disruptions. Contact us to confirm your area’s delivery day.

4. Receiving and Inspecting Deliveries

An authorized recipient must be present to receive and sign for the delivery.

Please inspect quantities and visible product condition before signing. Note shortages, incorrect items, or visible damage on the delivery receipt and notify us promptly.

Signing for delivery does not prevent you from reporting concealed damage, defects, or quality concerns within seven days of delivery. Please provide your order number, a description of the issue, and supporting photos.

5. Order Cancellations

For scheduled local deliveries, cancellation requests must be received before 5:00 p.m. Eastern Time one business day before the scheduled delivery.

For Monday deliveries, the cancellation cutoff is Friday at 5:00 p.m. Eastern Time, or the preceding business day if Friday is a holiday.

Contact us by email with your order number. Our team reviews requests and confirms cancellations. Submitting a request alone does not cancel an order.

Requests received after the cutoff are not eligible for cancellation under our standard policy, except where applicable law requires otherwise.

For orders without a scheduled local delivery day, contact us to confirm the applicable cancellation deadline.

6. Returns and Exchanges

Return or exchange requests must be made within seven days of delivery.

For ordinary returns unrelated to a confirmed product defect or an error by Win Win Foods, products must be unopened, unused, undamaged, and in their original, intact packaging. Returned products must be properly protected during transportation.

Contact us before returning any items to confirm the return arrangements. Customers are responsible for return shipping or transportation costs for ordinary returns.

Confirmed defects and items sent in error are reviewed separately from these general condition requirements. Contact us for instructions before returning affected products.

7. Restocking Fees and Refunds

A 15% restocking fee applies to eligible returns that are not due to a confirmed product defect or an error by Win Win Foods.

No restocking fee applies to confirmed defective products or items sent in error by Win Win Foods.

Our returns department must inspect returned products before a refund is processed. Approved refunds are issued to the original payment method, except that ACH payments are refunded by check.

8. Product Storage and Use

Follow the storage, preparation, handling, and expiration instructions on each product’s packaging. Review ingredient and allergen information before using or serving a product.

If packaging appears damaged or you suspect a product-quality or safety issue, stop using the affected product and contact us. Keep the packaging and lot information available so we can investigate.

9. Custom-Printed Packaging and Special Orders

Custom-printed packaging and special orders may have additional terms stated in a written quotation or order confirmation.

Review the specifications, artwork, quantities, pricing, estimated timing, payment requirements, and any cancellation or return restrictions before approving the order. Any different terms must be disclosed and agreed to for that order.

10. Privacy

Personal information submitted through our store is handled as described in our published Privacy Policy.

11. Relationship to Other Policies

Our Shipping Policy and Return & Refund Policy provide additional details and form part of these terms. If these general terms conflict with a provision specifically addressing shipping or returns in those policies, the applicable specific policy controls.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

12. Changes to These Terms

We may update these terms by posting a revised version with an updated date. Changes apply to orders placed after the revised terms take effect and do not retroactively change the agreed terms of an existing order.

13. Contact Us

Win Win Foods
8 Custom Drive
Old Saybrook, CT 06475
United States

Email: info@winwinfoods.com
Phone: (475) 766-7786
Office hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time