Shipping policy
Shipping & Delivery Policy
Local Delivery
Our own delivery team serves eligible areas in New England on scheduled delivery routes. Delivery availability, delivery days, and free-delivery thresholds depend on your delivery address.
Rhode Island
We deliver every Monday to eligible Rhode Island ZIP codes. The minimum order for local delivery is $500. Orders from $500 to below $1,000 have a $35 delivery fee. Orders of $1,000 or more receive free local delivery.
Massachusetts
The following rates apply to eligible ZIP codes in each delivery area. Orders must meet the applicable minimum. A $35 delivery fee applies from the minimum order amount up to, but not including, the free-delivery threshold. Orders at or above the free-delivery threshold receive free local delivery. Our team will email to confirm your delivery day.
| Delivery area | Minimum order | Free delivery from |
|---|---|---|
| Suffolk & Norfolk (except Cohasset) | $400 | $800 |
| Bristol, Hampden & Hampshire | $500 | $1,000 |
| Middlesex, Franklin & Worcester | $550 | $1,100 |
| Essex | $650 | $1,300 |
| Plymouth & Cohasset | $750 | $1,500 |
All amounts are in USD. Delivery eligibility is based on the configured ZIP-code service areas; please contact us if you are unsure whether your address is covered.
Order Cutoff
Please place your order at least one business day before the scheduled delivery day for your area. For Monday delivery in Rhode Island, orders must be placed by Friday at 5:00 p.m. Eastern Time. If Friday is a holiday, please place your order by 5:00 p.m. Eastern Time on the preceding business day. For late orders or holiday delivery arrangements, please contact our team to confirm the next available delivery.
Our office hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.
Recipient and Signature Required
Someone must be present at the delivery address to receive and sign for the order. Orders cannot be left unattended. If no recipient is available, delivery may not be completed; please contact us to arrange the next delivery.
Payment on Delivery
For COD orders, please have payment ready at the time of delivery. If payment is not provided, our driver may return the order to our warehouse.
Inspection at Delivery
Please inspect products, verify item quantities, and note any discrepancies or visible damage on the delivery receipt before signing. Signing for delivery does not prevent you from reporting concealed damage, defects, or quality concerns within 7 days of delivery. Please contact us with your order number and supporting photos. Confirmed product defects and items sent in error by Win Win Foods are exempt from the 15% restocking fee.
Carrier Shipping
Orders outside our local delivery area are shipped by carrier. Shipping rates are calculated at checkout.
Warehouse Pickup
Orders picked up at our warehouse (8 Custom Drive, Old Saybrook, CT 06475) receive a 2% discount.
Returned Checks
A $35 fee applies to each returned check.
Contact
For delivery arrangements or order questions, contact us at (475) 766-7786 or sales@winwinfoods.com.